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FAQs
VoiceViewer® Unit
What is the handset and how does it work?
The VoiceViewer handset is a small mobile device that measures 5" x 2" x 3/4" and weighs 4 ounces. There are six buttons on the touchpad: Power, Yes, No, Forward, Backward, and Pause. The buttons can be used in several different configurations, depending on the application.
How much information does the handset hold?
It depends on the application. Typically, the handset can hold 100 forms with 30 questions each before the information needs to be uploaded.
How long does the battery last?
The internal battery is capable of recording approximately 130 forms without charging. Under normal usage, the battery should last for more than 12 hours. The battery charges every time the handset is connected to a PC for uploading forms. A wall charger can be used to charge the handset whenever it’s not in use.
Is speech recognition very accurate?
VoiceViewer Technologies utilizes many steps to increase accuracy. We train each user’s voice into the system and allow the user to adapt any missed words and add them back into the system. All of our customers experience virtually 100% accuracy. In addition, the ability to play back each recorded response allows for fast correction of any misspoken word.
Operations and Applications
What type of applications does the system support?
The VoiceViewer System supports any application in which individuals must collect data and then enter the information into a database or data collection application. Questions are “asked” by the system. The responses are converted from speech to text and inputted into the correct application.
What steps must be taken to set up the handset, collect data, and complete forms?
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Create Script: We utilize each customer’s existing patient information forms to create a script and a sequence of questions and load them into the VoiceViewer handset.
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Collect Data: Users enter patient data at the point of care by speaking into the VoiceViewer handset or using the touchpad. Answers can be replayed and changed or edited at any time during or after data collection.
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Convert Data: When it’s convenient, users simply transfer the information wirelessly or via USB port to our server, where it is automatically converted into an electronic data file.
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Complete Forms: Forms are completed electronically and can be printed out or sent directly to a customer’s database.
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Can the user simply talk or is the data collection process scripted?
VoiceViewer Technologies utilizes two types of input: Structured Speech and Free Speech. In structured speech, the type of response that will be given to each question is known, and only the identified range of possible choices will be recognized. This is a speaker-independent system — anyone can use the handset and complete a form. Free Speech is similar to dictation and is user-dependent. Users “train” the handset with their voices, and the system compares spoken words to previously saved words. Training the handset is very easy and usually takes approximately 10 minutes of talk time.
What form of customer training is provided?
We recommend that the initial customers attend a 1-2 hour on-site instruction session conducted by VoiceViewer. One of our program integration specialists will instruct the identified participants how to use their application with the VoiceViewer handset. Estimated time for this initial training is approximately 30-60 minutes.
Additionally, the program specialist will demonstrate to the participants how to download the handset responses from the VoiceViewer handset to the PC, then review their voice inputs for accuracy and what to do if corrections are necessary. The estimated time for this training is approximately 30-60 minutes.
What if I have questions after the customer training is completed?
Call VoiceViewer’s customer service department toll-free, Monday through Friday, 8:30 a.m. to 5:00 p.m., at 877-232-0144. Or e-mail us at support@voiceviewer.com.
Requirements
What hardware and software are required to upload information?
A PC with Windows® XP, Internet Explorer®, and an Internet connection (broadband recommended) are required.
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